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Suspended ratings are being reviewed by us and will be published soon. – the service is performing badly and we've taken enforcement action against the provider of the service. The manager was committed to an open and transparent leadership style and as a result people we spoke with found him approachable. The manager was supported by senior staff who were encouraged to value their own staff teams.
Some service users had communication needs which limited the amount of information they could give us about the service. Where possible we did speak with people at the home, spoke with relatives who were visiting and observed the interactions staff had with people.Most people told us they liked living at the home. We observed people readily approaching staff and chatting openly to them. Where people had been out they were eager to tell staff who had not accompanied them what they had been doing. Broomhouse Nursing Home is a ‘care home.’ People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Ratings:
Owing to its location close to the motorway on the edge of Glasgow, a budget hotel and restaurant were constructed close to Junction 3A serving the area; these are also near to the existing Mailcoach public house. Calderpark House, situated roughly at the same location as the public park, was linked to the powerful families who owned the adjacent Daldowie estate. However, it became unstable due to mining in the vicinity and was demolished in the 1930s.
People’s health and care needs were well managed by staff who were supported in their role by effective supervision and training. Staff demonstrated a good understanding of individual people’s needs including needs relating to nutrition and hydration. Appropriate arrangements were in place under the Mental Capacity Act 2005 for people who were not able to give consent to aspects of their care and treatment.
Our homes ... made to feel like your home
People and their families were informed and supported to understand the care they could expect to receive from staff at the service. Staff knew people well and had good relationships with them and their families. Staff understood and they followed what was important to people for their care and relationships with others. Quality monitoring systems were in place and the registered manager had responsibility to report and significant events including accidents and incidents to the quality monitoring manager.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Broomhouse Nursing Home on our website at Staff received supervision and had checks on their knowledge and skills. – the service isn't performing as well as it should and we have told the service how it must improve. A holistic approach to care is provided by a carefully selected, well-motivated team of specialist nurses, who are well versed in all modern concepts of care for people with learning disabilities. As part of the overall plan for the growth of the area, developers agreed to widen and strengthen the bridge. However, this meant it would close for almost a full year, with only pedestrian access across the railway lines during the work.
" Never believe that a few caring people can't change the world."Margaret Mead
Systems were in place to monitor the safety of the service which ensured peoples' risks were mitigated and lessons were learnt. Action plans had been put into place to ensure the service continuously improved. People were supported by staff who routinely promoted privacy and dignity. The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. – there are some services which we can’t rate, while some might be under appeal from the provider.
Carl Happs has been appointed as the new service manager for Active Care homes. We carried out a review of the data available to us about Broomhouse Nursing Home on 8 December 2022. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage. We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme.
People had opportunities to share their ideas and suggestions about the service, and raise concerns if they needed to. People told us, and we observed throughout our inspection, that people using the service and staff enjoyed each other’s company and had fun together. People we spoke to felt understood by staff and we saw that people were encouraged to be independent and were treated with respect. Staff often supported people to engage and participate in home life and the extended community; to do things they enjoyed there that were meaningful to them. Environmental equipment, specialist aids and adjustments for vehicle access helped to promote people’s independence. People received personalised, timely care that met with their known wishes, lifestyle preferences and promoted their social inclusion.
The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that was appropriate and inclusive for them. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. At our previous inspection in October 2013 we identified a breach in regulations relating to the management of medicines.
Staff understood and followed related instructions for people’s care when required. Staff were informed, supported and understood their role and responsibilities for people’s care. The provider’s governance arrangements helped to ensure the quality and safety of people’s care, ongoing accountability and continuous service improvement.
Medicines were managed, stored, administered and disposed of safely. Nurses had their competencies checked at regular intervals they also received clinical supervision from the registered manager and had opportunity to attend training to maintain their professional registration. People were supported to maintain and improve their health and nutrition by staff who were supported, trained and knowledgeable to ensure this. Staff consulted with and supported people to access external health professionals when they needed to.
My name is Steven Light I am a highly experienced care home manager with over 30 years experience within the care sector. I moved into management in 2001 and joined Active Care homes as house manager in 2005, I am now home manager for both Woodsett Walk & Broomhouse Mews. I have extensive experience of working with challenging behaviour, vulnerable adults and people with special needs including mental health & physical disabilities. I currently have my NVQ levels 3 & 4 and working towards my level 5.
We reviewed the information and data available to us about Broomhouse Nursing Home on 8 December 2022. We have not found evidence that we need to reassess the rating at this stage. All the team respect the service users’ freedom of choice and help them develop their advocacy skills accordingly.
At this inspection the people who used the service told us they felt safe and well looked after. Families we spoke with felt reassured that the care their relatives received was safe and they spoke positively about the staff who worked at the home. However, we found improvements were required to identify and refer potential incidents to the local safeguarding authority and ensure people had plans in place to protect them when required. We completed an unannounced inspection of Broomhouse Nursing Home on 18 December 2014. Broomhouse Nursing Home is registered to provide care for up to 40 people who require nursing or personal care and supports people with learning disabilities. Some of the people who used the service were unable to communicate with us due to the nature of their disability without assistance from staff.
In the early 21st century, Broomhouse was designated as a 'Community Growth Area' by a Glasgow 'City Development Plan' identifying areas of green belt which would be suitable to rezone for housing needs. Following this designation, building work was carried out continuously by various developers for the next decade, encompassing the land where Calderbank House and Calderpark/Glasgow Zoo stood. The housing, mostly in winding streets off two main spine roads, primarily comprises clusters of large villas designed for families with cars. Miles (2.4 km) to the south-east in the South Lanarkshire local authority area. CQC register Broomhouse Nursing Home to carry out these legally regulated activities. Contact us if you think Broomhouse Nursing Home is operating services not listed here.
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